Table of Contents
Refund Policy
Our refund policy for digital products. Please review this carefully before making a purchase.
1. General Policy
⚠️ IMPORTANT: Trading Risk Warning
TRADING INVOLVES SUBSTANTIAL RISK OF LOSS. Our refund policy exists because:
- Trading results vary significantly between users
- Market conditions can change unpredictably
- No trading system guarantees profits
- You may lose money regardless of the quality of our scripts
Purchase only if you understand and accept these risks.
Due to the digital nature of our products, we do not offer refunds for our Pine Scripts and services. All sales are final once the product has been delivered to your account.
2. Why No Refunds?
Digital Products: Our Pine Scripts are digital products that are immediately accessible upon purchase. Once you have access to the script, it cannot be "returned" in the traditional sense.
Intellectual Property: Our scripts contain proprietary code and trading logic that cannot be recovered once accessed.
Immediate Value: You receive immediate access to our scripts, documentation, and support upon purchase.
3. Before You Purchase
To ensure you make an informed decision, we provide:
- Detailed product descriptions and features
- Comprehensive documentation and examples
- Risk disclosures and disclaimers
- Sample screenshots and performance data
- Customer testimonials and reviews
4. Exceptions
Technical Issues: If you experience technical difficulties accessing your purchased script within 24 hours of purchase, we will work to resolve the issue or provide a replacement.
Duplicate Purchases: If you accidentally purchase the same script twice, we will refund the duplicate purchase upon verification.
Service Unavailability: If our service becomes unavailable for an extended period (more than 7 days), we may offer compensation or extensions.
5. What We Don't Refund
- Change of mind after purchase
- Script performance not meeting expectations
- Trading losses or missed opportunities
- Compatibility issues with your trading setup
- Delays in market conditions or script updates
- Personal circumstances or financial difficulties
6. Dispute Resolution
If you believe you have a legitimate claim for a refund, please contact us with:
- Your order number and purchase date
- Detailed description of the issue
- Screenshots or evidence if applicable
- Steps you've already taken to resolve the issue
We will review each case individually and respond within 3 business days.
7. Customer Support
Instead of refunds, we focus on providing excellent customer support:
- Comprehensive documentation and tutorials
- Email support for technical questions
- Installation and setup assistance
- Usage guidance and best practices
- Regular updates and improvements
8. Payment Processing
All payments are processed securely through Stripe. If you have questions about your payment or billing, please contact Stripe directly or reach out to us for assistance.
9. Legal Considerations
This refund policy is part of our Terms of Service. By making a purchase, you agree to this refund policy. This policy is designed to be fair to both customers and our business while protecting our intellectual property.
10. Contact Information
For refund-related questions or support, please contact us through ourcontact page.
Response Time: Within 24 hours (business days)
Last Updated: January 27, 2025
11. Changes to Policy
We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.